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Frequently Asked Questions
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Why is my email password not working?
Expiration: Passwords expire after 1 year. Reset at [webapp.psusd.us](psusd email login).
Locked Account: Too many incorrect attempts lock the account. Ensure new password is updated on all devices. Call ETIS to unlock: 760-992-3200 ext. 2
Forgot Password: Call or email the IT helpdesk: 760-992-3200 ext. 2 / helpdesk@psusd.us
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How do I view my PSUSD emails from a personal device?
Access [webapp.psusd.us](psusd email login) on your device's web browser.
Set up PSUSD email on most email apps using:
Server: webapp.psusd.us
Domain: PSUSD
Username: Your email address without @psusd.us -
Why can’t I sign into my district Google account?
It uses the same username/password as your email. Reset your email password if it doesn't work.
Google 2-Step Verification is required. Call IT helpdesk for assistance: 760-992-3200 ext. 2
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Why isn't my district laptop connecting to PSUSD Wi-Fi?
Update your email password on your device:
- Connect your laptop to the wired network using an ethernet cable (usually blue).
- Restart your computer and sign in with your updated password.
- Try connecting to Wi-Fi again.
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Can I connect a personal device to the PSUSD Wi-Fi?
Yes, use your district username (email address without @psusd.us) and password.
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Can I install software or computer peripherals on district computers?
No, ETIS will not install personally acquired software or support personally acquired peripherals (except for simple USB devices).
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How do I create a work order and check its status?
Go to [webhelpdesk.psusd.us](psusd helpdesk) on a district computer.
Sign in with your full email address and password.
Click "History" to see your work orders and any notes from technicians.
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How do I get a new badge or report a lost/stolen one?
New badges (after July 15th, 2024): Mondays-Fridays, 9 AM-10 AM or 2 PM-4 PM at the ETIS office (no appointment needed).
Badge access issues: Email IDBADGE@psusd.us and CC your site principal.
Lost/stolen badge: Report to your site principal/supervisor. They will email IDBADGE@psusd.us.
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What happens if my district devices are lost or stolen?
Report it to your site principal immediately.
File a police report and share it with your site admin.
Fill out an "Incident Report Loss/Damage to District Property Form" and share it with Shannon Murdica (smurdica@psusd.us).
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Need More IT Help?
Even after reading our FAQs, it's totally normal to have more questions! Our IT team is here to help you.
For most issues, the quickest way to get help is by submitting a ticket through our IT Help Desk portal.
This ensures your request is routed to the right specialist and tracked efficiently.